| Support Category: Account Related >> No Account |
| Specialist Notes: |
NOTES FOR TICKET PROCESSORS! Use this Admin Escalation Template to submit No account issues to GSA Learning Academy Admins. Please provide all the necessary information as mentioned in the template: 1. When did the user register? 2. How many days have passed? 3. Any additional information provided by the user. If none, then you may remove 'Additional Information'. |
| Standard Response: |
Hello GSA Learning Academy Administrator,
Can you assist us with the following issue, please?
Requester Name:
Requester Email Address:
Issue: No Account
Summary: User registered for an account on [DATE] in the User Registration Site; however, [HIS/HER] account has not been created. We were unable to locate an account for the user. It has been [NUMBER OF DAYS] since his registration. The time frame for an account to be created has passed and [HE/SHE] has not received any update on whether his account has been approved or denied.
Additional Information:
Please advise – thank you in advance!
