Account Related

No Account | More Information Needed
Support Category: Account Related >> No Account Specialist Notes: NOTES FOR TICKET PROCESSORS! Users will complete their profiles on the r...
Wed, 13 Nov, 2024 at 10:11 AM
No Account | Escalation to Admins
Support Category: Account Related >> No Account Specialist Notes: NOTES FOR TICKET PROCESSORS! Use this Admin Escalation Template to sub...
Wed, 13 Nov, 2024 at 10:13 AM
Issue Forwarded to OIT for Resolution
Specialist Notes: For certain account issues, the GSA LA Administrators may forward the issue to OIT, which is a GSA Internal team that looks further i...
Fri, 10 Oct, 2025 at 2:02 PM
Inactive Account | Update to User
Support Category: Account Related >> Inactive Account Specialist Notes: When we escalate reactivation requests, the GSA LA Administrators will...
Wed, 3 Dec, 2025 at 9:53 PM