Account Related

No Account | More Information Needed
Support Category: Account Related >> No Account Specialist Notes: NOTES FOR TICKET PROCESSORS! Users will complete their profiles on the r...
Wed, 25 Mar, 2026 at 8:14 AM
No Account | Escalation to Admins
Support Category: Account Related >> No Account Specialist Notes: NOTES FOR TICKET PROCESSORS! Use this Admin Escalation Template to su...
Wed, 25 Mar, 2026 at 8:16 AM
Issue Forwarded to OIT for Resolution
Specialist Notes: For certain account issues, the GSA LA Administrators may forward the issue to OIT, which is a GSA Internal team that looks further i...
Wed, 25 Mar, 2026 at 8:17 AM
Inactive Account | Update to User
Support Category: Account Related >> Inactive Account Specialist Notes: When we escalate reactivation requests, the GSA LA Administrators will...
Wed, 25 Mar, 2026 at 8:17 AM