Support Category: Account Related >> No Account


Specialist Notes:


NOTES FOR TICKET PROCESSORS!

Users will complete their profiles on the registration site. Their account access will be reviewed by an admin and granted/denied.  We need the following information from the user: 

1. Date when the user has registered on the User Registration Site. 
2. Has the user received any email regarding their registration (whether it has been approved/denied)?


Standard Response:


Thank you for contacting GSA Learning Academy End-User Support!

Unfortunately, we are unable to locate an account for you in the GSA Learning Academy

1. Did you register for an account on the User Registration Site? If so, when did you register?
2. Have you received any email regarding your account registration and approval/denial?

If you have not yet registered for an account, please visit the User Registration Site to register for an account. Once completed, it may take up to a week for your account to be created in the GSA Learning Academy.

Thank you in advance!