| Support Category: Non-LMS | Non-LMS Related Inquiry |
| Specialist Notes: |
Please provide the SR below to users who are experiencing issues with the following:
- Issues logging into Login.gov directly.
- Difficulties adding a new email to their Login.gov account (After we provide instructions).
- Need for further assistance with adding or using a specific authentication method (After we provide instructions).
IMPORTANT! Before providing this SR make sure to review the other SSO SRs in case they apply to the users's issue. |
| Standard Response: |
Unfortunately, we are not able to support the technical side of Login.gov. However, we have located their help center guide for trouble signing in: https://www.login.gov/help/trouble-signing-in/overview/ and for help with authentication methods: https://www.login.gov/help/get-started/authentication-methods/
If you're still unable to resolve the issue, you can contact Login.gov Support by calling (844) 875-6446 or submitting a ticket via https://www.login.gov/contact/
