Login Related

SSO | Login Issue/Password Reset
Support Category: SSO Specialist Notes: IMPORTANT! The users will need to log in to their Login.gov credentials in order to access the Learning A...
Mon, 26 Jan, 2026 at 11:42 PM
SSO | Transition to Login.gov
Support Category: SSO Specialist Notes: All existing Learning Academy users should have received an email notification of the SSO switch from MAX.go...
Mon, 8 Sep, 2025 at 12:43 PM
SSO | Access Denied
Support Category: SSO Specialist Notes: IMPORTANT! This SR applies to the error message that is known to affect users with email addresses ending...
Mon, 8 Sep, 2025 at 12:34 PM
SSO Error | An Attempt to Authenticate Has Failed
Support Category: SSO Specialist Notes: Some users may encounter an error when attempting to access Learning Academy using their PIV Card (Governmen...
Tue, 23 Sep, 2025 at 8:28 AM
SSO | Further Issues with Login.gov
Support Category: Non-LMS | Non-LMS Related Inquiry Specialist Notes: Please provide the SR below to users who are experiencing issues with the foll...
Tue, 4 Feb, 2025 at 3:44 PM
URL Change
Support Category: LMS URL Request Specialist Notes: The Online University and Learning Academy portals have a new URL starting August 15, 2025. User...
Fri, 15 Aug, 2025 at 8:48 AM
SSO | SAML Error
Support Category: SSO Specialist Notes: Please provide the SR below should a user experience the following error message: " Service provider...
Mon, 26 Jan, 2026 at 11:40 PM