Please provide the SR below should a user experience the following error message: "

• Service provider Issuer missing from SAML request 
• Service provider SAML request is missing either an authnrequest or logout request. 

One of the two is required. 

• Service provider Unauthorized Service Provider"

Kindly note that the SAML error is related to Login.gov’s authentication process, which is managed outside of our system.

We recommend trying to access the system again during non-peak hours, as higher traffic can sometimes cause temporary login issues.

If the issue continues, please contact Login.gov Support by calling (844) 875-6446 or submitting a ticket via https://www.login.gov/contact/